Effective Date: August 16, 2025
At GiftyExpress, we aim to deliver high-quality, handcrafted 3D products that bring joy to our customers. We understand that sometimes things don’t go as planned, so here’s our policy on returns and refunds.
🔁 Returns
✅ Eligible for Return:
We accept returns only under the following conditions:
- The item arrived damaged or defective
- You received the wrong item
❌ Not Eligible for Return:
We do not accept returns for:
- Custom-made or personalized 3D products
- Items damaged due to mishandling after delivery
- Change of mind or minor color/size variation (due to the 3D printing process)
⏳ Return Window:
You must contact us within 7 days of delivery to be eligible for a return.
💰 Refunds
If your return is approved:
- Refunds will be processed back to your original payment method
- Allow 5–7 business days for the refund to reflect, depending on your bank
- In some cases, we may offer store credit or a replacement instead of a refund
📦 How to Request a Return
- Email us at [your email address] with:
- Your order number
- Photos of the item (damaged/incorrect item)
- A short description of the issue
- We’ll respond within 48 hours with return instructions
- If the return is approved, you may need to ship the item back to us
Note: Return shipping costs are your responsibility unless the error was ours.
🔄 Cancellations
After this window, cancellations are not guaranteed, especially for custom products already in production
Orders can be canceled within 24 hours of purchase